RETURN AND REFUND POLICY

Last updated: [DATE]

We want you to feel confident trying Miracle Derma. If you are not satisfied with your purchase, you may request a return within 30 days of the delivery date.

RETURN ELIGIBILITY

To qualify for a return:

The return request must be submitted within 30 days of delivery.

The product must have been purchased directly from the official Miracle Derma website.

The product must be returned in its original packaging.

Products may be gently used, but containers that are empty, substantially used, altered, or damaged through misuse are not eligible for a refund.

Proof of purchase is required.

Miracle Derma reserves the right to limit or refuse returns that appear fraudulent, excessive, or inconsistent with this policy.

HOW TO REQUEST A RETURN

To request a return, contact us at [CUSTOMER SERVICE EMAIL] and include:

Your full name

Your order number

The product you wish to return

The reason for your return

Photographs, when the product arrived damaged, defective, leaking, or incorrect

Do not send a return without receiving approval and return instructions from our customer service team. Unauthorized returns may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs for unwanted products or products that did not meet personal preferences.

Miracle Derma will cover reasonable return or replacement costs when an item arrives damaged, defective, leaking, or different from what was ordered.

Original shipping charges are not refundable unless the return resulted from an error by Miracle Derma.

We recommend using a trackable shipping method. Miracle Derma is not responsible for returned packages that are lost or damaged in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

Contact us within 7 days if your order arrives damaged, defective, leaking, incomplete, or incorrect. Include your order number and clear photographs of the product, packaging, and shipping label.

Once reviewed, we may offer a replacement, store credit, or refund to the original payment method.

You do not need to return a damaged product unless our customer service team specifically asks you to do so.

Merchandise that is damaged, defective, or different from what was ordered should be addressed rather than treated as an ordinary preference based return. 

NONRETURNABLE ITEMS

The following items are not eligible for return:

Products purchased from another retailer or unauthorized seller

Products returned more than 30 days after delivery

Empty or substantially used products

Products damaged through misuse, improper storage, or failure to follow usage instructions

Gift cards

Promotional gifts or complimentary products

Final sale items clearly identified as final sale before purchase

Items purchased as part of a set must be returned together unless the product arrived damaged or defective.

For purchases made through another retailer, contact that retailer directly and follow its return policy.

SKIN SENSITIVITIES AND REACTIONS

Individual results may vary, and skincare products may affect each person differently.

Discontinue use if you experience irritation or an unexpected reaction. Contact a qualified healthcare professional when appropriate.

A reaction does not automatically establish that a product is defective. However, you may still request a return within the applicable 30 day window under this policy.

We may request details about the product, its use, and the reaction so we can document and review the concern.

EXCHANGES

We do not currently offer direct product exchanges.

When a return is approved, we will issue the applicable refund. You may then place a new order for another product.

REFUNDS

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5 to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping charges, package protection charges, and other nonproduct fees are not refundable unless the return resulted from our error.

Shopify supports issuing refunds to the original payment method or store credit, but using the original payment method as the default is simpler and more customer friendly. 

ORDER CANCELLATIONS

Contact us at [CUSTOMER SERVICE EMAIL] as soon as possible if you need to cancel or modify an order.

We cannot guarantee changes or cancellations after an order has entered processing or been shipped.

Once an order has shipped, it must be handled according to this return policy.

LOST OR UNDELIVERED ORDERS

Contact us if tracking indicates that your order was delivered but you cannot locate it.

We may ask you to check with household members, neighbors, the delivery carrier, or the shipping location before opening an investigation.

Miracle Derma is not responsible for orders delivered to an incorrect address entered by the customer. However, we will make reasonable efforts to assist.

If we cannot ship an order within the promised timeframe, federal rules generally require the seller to obtain the customer’s consent to the delay or issue a refund for the unshipped merchandise. 

CONTACT US

For questions or return requests, contact:

Miracle Derma

Email: [CUSTOMER SERVICE EMAIL]

Website: [WEBSITE URL]

Business address: [BUSINESS MAILING ADDRESS]